FREQUENTLY ASKED QUESTIONS
At AndyTrackShop, we prioritize offering the best prices to our customers. To achieve this, we consolidate orders into batches before shipping. This process helps us minimize logistics costs, allowing us to pass significant savings on to you.
Delivery times vary depending on when your order is placed within our shipping cycle. For instance:
- Early in the cycle: Your order will be held until other orders are consolidated, which may take longer.
- Later in the cycle: Your order will be shipped sooner since the batch is closer to completion.
As a result, the delivery time can range from 45 to 70 days. We understand that this might feel like a long wait, but it’s how we ensure you receive unbeatable prices on high-quality items.
If you need your order sooner, we also offer an Express Shipping option at checkout. This service ensures much faster delivery but comes with an additional cost.
Thank you for your patience and understanding as we work to bring you incredible value!
Tracking your order is simple and transparent. Once your order is shipped, you’ll receive an email containing all the tracking details. This email will include:
- Your tracking number
- A link to the shipping carrier’s tracking page
- Estimated delivery times
Using the tracking number, you can monitor the progress of your shipment in real-time, from the moment it leaves our facility until it reaches your doorstep.
Yes, you can cancel your order, but only if it hasn’t been processed or purchased yet. Our system typically allows cancellations within the first week after placing the order, as this is when most orders are still in the pre-processing stage.
To request a cancellation:
- Contact our support team at order@34.39.8.209.
- Provide your order details, including the order number, to speed up the process.
Once an order has been processed or purchased, cancellation is no longer possible. If you have concerns about an order that has already been processed, feel free to reach out to us, and we’ll do our best to assist.
Unfortunately, we cannot cancel orders due to delays, as some shipment delays are beyond our control. Factors such as customs processing, high shipping volumes, or unforeseen logistics issues may impact delivery times.
While cancellations are not allowed for delayed orders, we are committed to ensuring you stay informed and supported. If your order is delayed, you can:
- Contact our customer service team at order@34.39.8.209 for updates and assistance.
- Track your shipment using the tracking number provided in your shipping confirmation email to monitor its progress.
We understand that delays can be frustrating, and we appreciate your patience as we work to resolve any issues as quickly as possible. If you have further concerns, don’t hesitate to reach out!
We primarily offer free shipping to Ghana. However, if you're located in another country, we ship internationally through DHL. The shipping cost for international orders is the responsibility of the customer .
If you have any questions about international shipping or need assistance with costs, please don’t hesitate to contact our support team at order@34.39.8.209.
CONTACT US FOR ANY ENQUIRIES OR COMPLAINTS
